Last updated: 8 August 2026
This Warranty & Returns Policy applies to consumer purchases made through europarts.cy (the Website) from EIROPIAN PARTS LTD (Europarts, we, us, our). It forms part of, and should be read together with, our Terms of Service.
This Policy is intended for Consumers: natural persons acting for purposes outside their trade, business, craft or profession. Purchases made wholly or mainly for business or professional purposes are governed by the applicable business terms and mandatory law.
Nothing in this Policy excludes, restricts or replaces any mandatory consumer right available under Cyprus or other applicable law.
EIROPIAN PARTS LTD
Spyrou Kyprianou Ave 3
Limassol 3070, Cyprus
VAT No.: 60055429A
Website: https://europarts.cy
Email: [email protected]
Phone: +357 999 400 70
If you are a Consumer who bought goods at a distance through the Website, you may normally withdraw from the sales contract without giving a reason within 14 days.
For a single delivery, the 14-day period starts on the day you, or a third party nominated by you other than the carrier, takes physical possession of the goods. Where one order is delivered separately, special timing rules may apply to the last good, lot or piece as provided by applicable law.
This statutory withdrawal right is separate from your rights where goods are faulty, damaged, incorrectly supplied or otherwise not in conformity with the contract.
You must communicate an unequivocal decision to withdraw before the withdrawal period expires. You may do this by any legally permitted method, including:
Use of the PDF Return Form is optional and is not a condition for a valid withdrawal where you have already communicated an unequivocal withdrawal by another permitted method.
The Website's electronic withdrawal function allows you to submit and then expressly confirm the withdrawal. After confirmation, we will send an acknowledgement on a durable medium without undue delay, including the content of your withdrawal statement and the date and time it was submitted.
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after the day on which you notified us of the withdrawal. The deadline is met if you send the goods before that 14-day period expires.
Unless we have agreed to collect the goods or bear the return cost, you normally bear the direct cost of returning goods in a change-of-mind withdrawal, provided you were properly informed of that obligation as required by law.
Return address:
EIROPIAN PARTS LTD
Spyrou Kyprianou Ave 3
Limassol 3070, Cyprus
We recommend using a trackable shipping method and retaining proof of dispatch.
You may inspect goods to establish their nature, characteristics and functioning in the same way as you could reasonably do in a physical shop. You are responsible only for any diminished value resulting from handling beyond what is necessary for that purpose, where permitted by law.
For vehicle parts, fitting, operating, contaminating, altering or using a part may go beyond the handling reasonably necessary to inspect it and may result in diminished value. This is not an automatic ban on withdrawal and does not automatically make the item non-returnable. Any deduction must reflect the actual legally recoverable diminished value.
Please return, where reasonably possible, all components, accessories, manuals and packaging supplied with the product. Original packaging is not an absolute condition for exercising a statutory withdrawal right, although missing or damaged packaging may be relevant to diminished value where the law permits.
Following a valid withdrawal, we will refund the payments required by law, including the cost of our least expensive standard delivery option offered for the order. If you expressly chose a more expensive delivery method, we do not have to refund the additional amount above the cost of our least expensive standard delivery option.
We will make the refund without undue delay and no later than 14 days after being informed of your decision to withdraw. Unless we have offered to collect the goods, we may withhold the refund until we receive the goods back or you provide evidence that you sent them back, whichever occurs first.
We will use the same payment method used for the original transaction unless you expressly agree otherwise, and you will not be charged a fee merely for receiving the refund.
The right of withdrawal does not apply where a statutory exception applies. For goods sold by Europarts, potentially relevant examples include:
Some products may be marked "Non-returnable". Such products are not accepted under any voluntary change-of-mind return policy offered by Europarts. For a Consumer exercising a statutory right of withdrawal, the "Non-returnable" status applies only to the extent that a valid statutory exception actually applies and was properly disclosed before purchase. The "Non-returnable" status never removes mandatory rights in relation to faulty or non-conforming goods.
If goods are delivered damaged, are not the goods ordered, do not have the agreed characteristics, do not correspond to the description or sample where legally relevant, are not fit for an agreed purpose made known to us, or otherwise fail the applicable conformity requirements, you may have statutory remedies.
Please contact us as soon as reasonably possible after discovering the issue and provide the order number and enough information for us to identify and assess the problem. Photos, diagnostic information or a technician's report can be useful where reasonably relevant, but we will not impose evidence requirements that unlawfully shift the statutory burden of proof to the Consumer.
Failure to inspect goods immediately on delivery does not by itself waive mandatory legal-guarantee rights.
Europarts, as the seller, is responsible to the Consumer for a lack of conformity that existed at delivery and becomes apparent within the statutory seller-liability period. For goods covered by the standard Cyprus rule, that period is two years from delivery.
Where goods are legally sold as used, a shorter period may apply only if it is expressly agreed with the Consumer and permitted by applicable law; under the current Cyprus rules such an agreed period may not be shorter than one year. A restored or remanufactured product is not excluded from statutory protection merely because it is described as restored or remanufactured.
Under the current Cyprus rules, a lack of conformity that becomes apparent within two years from delivery is presumed to have existed at the time of delivery unless the contrary is proved or the presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
Where the law entitles you to have goods brought into conformity, you may request repair or replacement free of charge, subject to the statutory rules on impossibility and disproportionate cost.
Repair or replacement must be completed within a reasonable time and, under the current Cyprus rule, generally no later than 25 days after we are informed of the lack of conformity, unless you expressly agree to an extension, and without significant inconvenience to you.
When goods are handed to us for repair or replacement, we will provide the receipts required by law. Where applicable, you may request a written report of the technical inspection findings.
We may use a manufacturer, distributor or technical specialist to perform the repair or assessment, but doing so does not remove Europarts' statutory responsibility to you as the seller.
Installation of a vehicle part does not automatically cancel the statutory legal guarantee.
Where repair requires removal of goods that were installed in a manner consistent with their nature and purpose before the lack of conformity became apparent, or where such goods must be replaced, the statutory remedy may include removal of the non-conforming goods and installation of the repaired or replacement goods, or bearing the corresponding costs, as required by applicable law.
This does not make us responsible for a defect or damage actually caused by incorrect installation, misuse, an incompatible modification, accident, external damage or other cause for which the seller is not legally responsible.
If a lack of conformity becomes apparent within 30 days from delivery, Cyprus law provides additional remedies, including the right to request immediate replacement and, where the statutory conditions for termination are satisfied, to reject the goods and terminate the sales contract.
Where the statutory conditions are met — for example, repair or replacement is impossible or disproportionate, has not been completed as legally required, the lack of conformity persists, or the circumstances otherwise justify the remedy — you may be entitled to an appropriate price reduction or to terminate the sales contract.
The right to terminate may be unavailable where the lack of conformity is only minor, to the extent provided by law. The seller bears the burden of establishing that the lack of conformity is minor where the law so provides.
Where a sales contract is validly terminated because of lack of conformity, the goods are returned at the seller's expense as required by law. Under the current Cyprus rule, the price due for refund is returned within 30 calendar days after we receive the goods, subject to the applicable statutory requirements.
A manufacturer, restorer or other guarantor may provide a separate commercial guarantee. Its terms may give you additional rights. A commercial guarantee does not replace, shorten or restrict your statutory rights against Europarts as the seller.
Vehicle compatibility can depend on the exact model, production date, engine, equipment, OE number, VIN and vehicle modifications. Please check product specifications and fitment information carefully and provide accurate vehicle information when requested.
If the product supplied is exactly the product ordered and conforms to the contract, an incorrect product choice by the Consumer does not by itself make the product faulty or non-conforming. However, an incorrect choice does not automatically remove a statutory withdrawal right where that right otherwise applies.
Where professional installation is reasonably required for the type of part, we recommend installation by a suitably qualified technician and compliance with the vehicle and part manufacturer's instructions. Incorrect installation or misuse may affect a claim only to the extent that it caused or is relevant to the alleged defect or damage; it does not create a blanket exclusion of statutory rights.
Some products may be sold as Restored part, Remanufactured part or on a core-exchange basis. Where a refundable amount for the old part (a core deposit) applies, it will be identified separately or otherwise clearly disclosed before the order is placed.
To receive a core-deposit refund, the returned old part must meet the core-acceptance criteria disclosed before purchase. Depending on the product, those criteria may address matters such as correct part type, completeness, physical damage, corrosion or whether the core is capable of restoration. The specific criteria applicable to the product take precedence over these examples.
The returned core may be inspected by us or by the relevant manufacturer/restorer. If a core is rejected, we will provide the reason on request. We will not rely on undisclosed post-purchase criteria to remove mandatory Consumer rights.
Once the core is accepted, the applicable core deposit will be refunded without undue delay using the original payment method unless another method is expressly agreed. If you exercise a statutory right of withdrawal from the underlying purchase, the mandatory withdrawal and refund rules apply to payments under that contract as required by law.
Core-deposit rules are separate from the statutory legal guarantee for the product purchased and do not limit remedies for non-conforming goods.
For a change-of-mind withdrawal, the Consumer normally bears the direct return cost where the law allows and where the Consumer was properly informed.
For a valid non-conformity remedy, the costs that the seller must bear under applicable law — including necessary postage, carriage, labour, materials and, where applicable, removal and reinstallation — will not be charged to the Consumer.
Before sending a product that may require special transport, contains fluids or hazardous residues, is bulky, or cannot normally be returned by post, please contact us so that lawful and safe return arrangements can be made.
If you believe a product presents a safety risk, stop using it where it is safe to do so and contact us promptly with the order and product details. Follow any applicable recall or safety instructions.
Nothing in this Policy limits any mandatory rights or remedies you may have under applicable product-safety, product-liability, personal-injury or property-damage law. Where legally required or appropriate, we will provide available information identifying the manufacturer or other responsible economic operator.
If you have a payment dispute, we invite you to contact us so that we can try to resolve it promptly. However, contacting us first is not a contractual condition that removes or restricts any right you may have under mandatory law or the applicable rules of your card issuer or payment service provider.
Contact us at [email protected] and, where available, include:
For statutory withdrawal you do not have to give a reason. Any optional request for a reason is for service improvement only and does not affect the validity of the withdrawal.
This Policy should be read with the Europarts Terms of Service. It describes our consumer withdrawal, return and legal-guarantee processes but does not replace mandatory law.
If any provision of this Policy or the Terms of Service conflicts with a mandatory Consumer right, the mandatory rule prevails to the extent of the conflict. Nothing in this Policy limits any more favourable right that Europarts expressly grants to the Consumer.
We may update this Policy from time to time, for example to reflect changes in law or our operational processes. An update will not retroactively reduce mandatory rights attached to an order already placed. The version applicable to a transaction will be interpreted subject to the mandatory law applicable to that transaction.
